A member of the "Los Arcos" family of hotels, Hotel Casa Doña Susana guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment.
We wish to be a leading boutique hotel chain in Mexico and create a unique model of hospitality.
We always anticipate the needs of our guests through proactive, polite and friendly service.
We work with consideration and courtesy towards our guests, employees and the environment.
Innovation and adaptation to change:
We have the ability to adapt to change positively and constructively, seeking more effective ways to achieve our goals.
We believe in integration within our workforce to meet each of our objectives.
Loyalty to our company is of paramount importance to all employees.
We are dedicated to fulfill our mission, vision and values.