Hotel Casa Doña Susana is an intimate, adults-only hotel in Puerto Vallarta, located in the heart of the Romantic Zone. The property is designed exclusively for travelers aged 18 and over who appreciate tranquility, romance, and authentic Mexican charm.
Each guest room features its own unique décor—no two rooms are exactly alike—giving the hotel the feeling of a private hideaway filled with character. As part of the Los Arcos family of hotels, guests also enjoy access to select amenities at Playa Los Arcos Beach Resort & Spa, located just a few steps away.
Yes. Hotel Casa Doña Susana is exclusively for adults aged 18 and over. This policy is one of the features that sets us apart and makes us a preferred choice for romantic getaways, honeymoons, anniversaries, and travelers seeking a peaceful, adults-only atmosphere.
Families traveling with children are welcome at our sister property, Playa Los Arcos, which offers a full range of family-friendly services and amenities.
Hotel Casa Doña Susana was created with romance in mind. Its intimate size, individually decorated rooms, atmosphere, and location in Puerto Vallarta’s most romantic neighborhood make it an ideal destination for honeymoons, anniversaries, and couples’ getaways.
Both are sister properties located in Puerto Vallarta’s Romantic Zone, but they cater to different types of travelers.
Hotel Casa Doña Susana is an adults-only property with a smaller, more intimate, and romantic atmosphere. Its individually decorated rooms feel personal and distinctive rather than like standard hotel accommodations.
Los Arcos Suites welcomes guests of all ages and offers larger suites with kitchenettes. It is also a slightly larger property.
Each room at Hotel Casa Doña Susana is individually decorated in its own distinctive style, creating a sense of discovery and intimacy that you will not find at a conventional hotel.
Accommodations range from Standard Rooms to Superior Rooms with balconies, and every room has its own unique character. Click here to explore our available room categories.
All rooms at Hotel Casa Doña Susana include:
- Air conditioning
- Complimentary Wi-Fi
- Private bathroom
- Cable television
- In-room safe
- Daily housekeeping service
Some rooms also feature private balconies. Please ask about availability when making your reservation.
Yes. Our Superior Rooms feature private balconies. Views vary depending on the room category and location within the hotel.
When booking directly through casadonasusana.com, you may request a room with a balcony. Our reservations team will do its best to accommodate your preference. Contacting us directly rather than booking through a third-party website gives you the best opportunity to secure a specific room type.
Yes. Guests of Hotel Casa Doña Susana may enjoy the swimming pool located on the property’s rooftop terrace.
Guests also have access to the beach club at our sister property, where beach towels, lounge chairs, and umbrellas are available.
Yes. Guests receive complimentary access to the Playa Los Arcos Beach Club at Playa del Sol, one of Puerto Vallarta’s most beautiful golden-sand beaches.
The beach is located just a few steps from the hotel. Guests can enjoy the Pacific Ocean, beachside service, and the complete atmosphere of an oceanfront resort.
Absolutely. The spa at Playa Los Arcos is available to Hotel Casa Doña Susana guests for an additional charge. It is open daily from 9:00 a.m. to 8:00 p.m.
The spa features four treatment rooms, sea-inspired interiors, and a complete menu of massages, facials, and body treatments. It is one of Puerto Vallarta’s most relaxing settings and the perfect complement to a romantic stay at Hotel Casa Doña Susana.
Guests of Hotel Casa Doña Susana have access to the restaurants and bars at Playa Los Arcos, located just a few steps away. Options include:
- Mi Pueblito: An oceanfront Mexican restaurant featuring live music and beautiful ocean views
- Palapa Bar & Pool Bar: Tropical cocktails and casual bites served in a spectacular setting
We offer several exclusive packages and promotions:
- Bed & Breakfast Package: Save up to 30% and enjoy daily breakfast included
- Romantic Getaway Package: Specially designed for couples and featuring romantic touches
- Returning Guest Discount: Receive 25% off your next stay when booking directly
All offers are available exclusively at casadonasusana.com. Booking directly always guarantees you our best available rate.
Book directly at casadonasusana.com to receive our best available rates and exclusive offers.
You may also contact our reservations team:
United States: 1 (800) 648-2403
Mexico: (800) 327-7700
Local: (322) 226-7100
Hours: Monday through Sunday, from 8:00 a.m. to 8:00 p.m. (CST)
Reservations made through casadonasusana.com or our call center may be canceled or modified without penalty up to seven days before arrival.
Cancellations made within seven days of the arrival date are subject to a penalty equal to 100% of the deposit.
For reservations made through tour operators or travel agencies, please contact the company you booked with directly. Refunds are processed within 7 to 14 business days.
We accept U.S. dollars, Mexican pesos, and all major credit and debit cards, including Visa, MasterCard, and American Express.
The cardholder must be present when making a payment by credit or debit card.
Check-in begins at 3:00 p.m., and check-out is at 12:00 noon.
Guests arriving early are welcome to leave their luggage with us so they can begin enjoying Puerto Vallarta right away. Late check-out is subject to availability. Please ask the front desk for assistance.
Hotel Casa Doña Susana is located in the heart of the Romantic Zone, Puerto Vallarta’s most picturesque and vibrant neighborhood.
The hotel is within walking distance of the Malecón, the Church of Our Lady of Guadalupe, Los Muertos Beach, and Los Muertos Pier.
Puerto Vallarta International Airport (PVR) is approximately 20 minutes away by taxi or Uber. It is one of the best locations in the city for couples who want to walk everywhere and experience the authentic heart and soul of Puerto Vallarta.
The Romantic Zone, also known as Old Town or Colonia Emiliano Zapata, is one of Puerto Vallarta’s most beloved neighborhoods.
It offers a charming combination of cobblestone streets, colonial architecture, colorful murals, rooftop bars, boutique shops, and a legendary dining scene.
The neighborhood is walkable, intimate, and naturally romantic, making it the perfect setting for the Casa Doña Susana experience. Everything you are looking for during a Puerto Vallarta vacation is right outside your door.
Some of our top recommendations for romantic experiences near Hotel Casa Doña Susana include:
- Watching the sunset along the Malecón
- Taking a sunset cruise across Banderas Bay
- Visiting Los Muertos Beach and Los Muertos Pier
- Strolling through the Cuale River Island
- Taking a day trip to the Marietas Islands and Hidden Beach
- Enjoying dinner with live music at Mi Pueblito at Playa Los Arcos
- Visiting the Puerto Vallarta Art Walk on Wednesday evenings from October through May
Absolutely. This is one of the main reasons guests choose to stay with us.
Puerto Vallarta’s Romantic Zone has one of the highest concentrations of excellent restaurants and bars per block in Mexico. From street tacos to award-winning fine dining, and from rooftop lounges to oceanfront palapa bars, everything is located within approximately a 5- to 15-minute walk.
Our front desk team will always be happy to recommend restaurants, bars, and experiences based on your preferences.
Yes. Puerto Vallarta is consistently recognized as one of Mexico’s safest and most welcoming destinations for tourists.
The Romantic Zone, in particular, is a well-established and frequently visited neighborhood that welcomes millions of international travelers each year.
As with any travel destination, we recommend following common-sense precautions, such as staying in well-lit areas, keeping an eye on your personal belongings, and using authorized taxis or Uber.
Our front desk team is always available to provide personalized safety advice and transportation recommendations.