Couple enjoying by the beach, Casa Dona Susana

Our Hotel

Learn Everything You Need to Know About Casa Doña Susana

At Casa Doña Susana you will find an escape from the ordinary in the heart of Puerto Vallarta’s vibrant Zona Romantica. This is an enchanting and relaxing adults-only oasis, where impeccable service and charming Colonial ambience blend seamlessly to create an experience that is uniquely, authentically Mexican. If you should have any request during your stay, don’t hesitate to ask. Our friendly and bilingual staff is more than willing to help you learn more about our facilities and amenities. Just take into account that some of these services may not be available if they aren’t required with more than 24 hours of advance notice. Please contact our receptionist for all help with this subject.

Our Hotel Facilities and Amenities

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Complimentary High-Speed Wi-Fi

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Concierge & Butler Service

Outdoor Swimming Pool

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Parking
(fee applies, available only on request)

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Beach Club Access

Nightly Entertainment

Daily Activities

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Watersports
(fee applies)

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Small Conference Room
(fee applies)

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Babysitting Service
(fee applies)

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Water Taxi
(fee applies)

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24-hour Doctor Service
(fee applies)

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Spa
(fee applies)

Room Service from 7:30AM.-10:00PM
(fee applies)

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Tour Reservations
(fee applies)

Our Mission

A member of the "Los Arcos" family of hotels, Playa Los Arcos Beach Resort & Spa guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment.

Puerto Vallarta Historic Center near Hotel Aeropuerto Los Cabos

Bed in Standard Junior Suite 2 Double Beds at Casa Dona Susana

Our Vision

We wish to be a leading hotel chain in Mexico and create a unique model of hospitality.

Couple cuddling by a pier on the beach at Casa Dona Susana

Our Values

Orientation Service

We always anticipate the needs of our guests through proactive, polite and friendly service.

Respect

We work with consideration and courtesy towards our guests, employees and the environment.

Innovation & Adaptation to Change

We have the ability to adapt to change positively and constructively, seeking more effective ways to achieve our goals.

Teamwork

We believe in integration within our workforce to meet each of our objectives.

Loyalty

Loyalty to our company is of pararount importance to all employees.

Commitment

We are dedicated to fulfill our mission, vision and values.