Our Hotel Facilities and Amenities

Vector Icon of high-speed Wi-Fi, Casa Dona Susana

Complimentary High-Speed Wi-Fi

Vector Icon of Concierge Service used at Casa Dona Susana

Concierge & Butler Service

Vector Icon of Outdoor Swimming Pool used at Casa Dona Susana

Outdoor Swimming Pool

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Beach Club Access

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Nightly Entertainment 

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Daily Activities

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Watersports
(fee applies)

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Small Conference Room
(fee applies) 

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Babysitting Service
(fee applies)

Vector Icon of Water Taxi used at Casa Dona Susana

Water Taxi
(fee applies)

Vector Icon of 24-hour Doctor Service used at Casa Dona Susana

24-hour Doctor Service
(fee applies)

Vector Icon of Spa used at Casa Dona Susana

Spa
(fee applies)

Vector Icon of Concierge Service used at Casa Dona Susana

Room Service from 7:30AM.-10:00PM
(fee applies)

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Tour Reservations
(fee applies)

Our Mission

A member of the "Los Arcos" family of hotels, Playa Los Arcos Beach Resort & Spa guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment. 

 

Puerto Vallarta Historic Center near Hotel Aeropuerto Los Cabos
Bed in Standard Junior Suite 2 Double Beds at Casa Dona Susana



Our Vision

We wish to be a leading hotel chain in Mexico and create a unique model of hospitality.

Couple cuddling by a pier on the beach at Casa Dona Susana

Orientation Service

We always anticipate the needs of our guests through proactive, polite and friendly service.

Respect

We work with consideration and courtesy towards our guests, employees and the environment.

Innovation & Adaptation to Change

We have the ability to adapt to change positively and constructively, seeking more effective ways to achieve our goals.

Teamwork

We believe in integration within our workforce to meet each of our objectives.

Loyalty

Loyalty to our company is of pararount importance to all employees.

Commitment

We are dedicated to fulfill our mission, vision and values.