Our Hotel Facilities and Amenities

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Complimentary High-Speed Wi-Fi

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Concierge & Butler Service

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Outdoor Swimming Pool

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Beach Club Access

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Nightly Entertainment 

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Daily Activities

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Watersports
(fee applies)

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Small Conference Room
(fee applies) 

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Babysitting Service
(fee applies)

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Water Taxi
(fee applies)

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24-hour Doctor Service
(fee applies)

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Spa
(fee applies)

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Room Service from 7:30AM.-10:00PM
(fee applies)

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Tour Reservations
(fee applies)

Our Mission

A member of the "Los Arcos" family of hotels, Playa Los Arcos Beach Resort & Spa guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment. 

 

High-angle view of terracotta tiled roofs overlooking the historic city skyline from Casa Dona Susana
Bed with teal runner below three colonial paintings next to a wooden vanity desk in Standard Jr. Suite at Casa Dona Susana



Our Vision

We wish to be a leading hotel chain in Mexico and create a unique model of hospitality.

Couple standing on a sandy beach with Los Muertos Pier and blue ocean in the background near Casa Dona Susana

Orientation Service

We always anticipate the needs of our guests through proactive, polite and friendly service.

Respect

We work with consideration and courtesy towards our guests, employees and the environment.

Innovation & Adaptation to Change

We have the ability to adapt to change positively and constructively, seeking more effective ways to achieve our goals.

Teamwork

We believe in integration within our workforce to meet each of our objectives.

Loyalty

Loyalty to our company is of pararount importance to all employees.

Commitment

We are dedicated to fulfill our mission, vision and values.