Our Hotel

Learn Everything You Need to Know About Casa Doña Susana

At Casa Doña Susana you will find an escape from the ordinary in the heart of Puerto Vallarta’s vibrant Zona Romantica. This is an enchanting and relaxing adults-only oasis, where impeccable service and charming Colonial ambience blend seamlessly to create an experience that is uniquely, authentically Mexican. If you should have any request during your stay, don’t hesitate to ask. Our friendly and bilingual staff is more than willing to help you learn more about our facilities and amenities. Just take into account that some of these services may not be available if they aren’t required with more than 24 hours of advance notice. Please contact our receptionist for all help with this subject.

Butler

Puerto Vallarta offers a wide variety of excursions and activities for your entertainment. From a simple boat ride and a romantic dinner in the evening to horseback riding, ATVs, fishing tours, guided city tours and nightlife, there’s something for everyone. Our Hotel Casa Doña Susana butler will be happy to help you with recommendations and reservations. Additionally, he can assist you with making phone calls to any place you require for an additional cost. If you are staying at another hotel, but would like to make use of our facilities, we offer a Day Pass that will allow you access to our restaurants, swimming pools, Jacuzzi, spa and beach club with towel services and lounge chairs.

Please ask our butler for more information. If you are celebrating a special event, our butler can also assist you by making reservations to surprise your loved one with a tour, dinner at the beach or a special cake or room service request. If you are traveling with your family, we offer supervision for your children while you are away from the facility. Please note: babysitting services must be requested 24 hours in advance at the butler's desk and will incur an additional charge.

Hotel Amenities

Complimentary high-speed Wi-Fi
Concierge and butler service
Outdoor swimming pool
Parking (fee applies, available only on request)
Beach Club access
Nightly entertainment

Daily activities
Watersports (fee applies)
Fax and copy service (fee applies)
 Small conference room (fee applies)
Babysitting service (fee applies)

Water taxi (fee applies)
24-hour doctor service (fee applies)
Spa (fee applies)
Room service from 7:30 a.m. – 10:00 p.m. (fee applies)
Tour reservations (fee applies)
Laundry (fee applies)

Mission, Vision, & Values

Our Mission

A member of the "Los Arcos" family of hotels, Hotel Casa Doña Susana guarantees a 100% Mexican vacation experience by offering personalized service, surpassing the expectations of our guests and turning them into repeat customers. We further the economic growth of our company by promoting the improvement and development of our employees, who are in charge of providing quality service with respect for their community and environment.

Our Vision

We wish to be a leading boutique hotel chain in Mexico and create a unique model of hospitality.

Our Values

Orientation Service: We always anticipate the needs of our guests
through proactive, polite and friendly service. 

Respect: We work with consideration and courtesy towards our guests, employees and the environment. 

Innovation and adaptation to change: We have the ability to adapt to change positively
and constructively, seeking more effective ways to achieve our goals. 

Teamwork: We believe in integration within our workforce to meet each of our objectives. 

Loyalty: Loyalty to our company is of paramount importance to all employees. 

Commitment: We are dedicated to fulfilling our mission, vision and values.