We appreciate your visit to Puerto Vallarta and in particular your stay at Casa Doña Susana Hotel Beach Resort & Spa. As with any other hotel, we have regulations to make your experience more safe and enjoyable. If you have further questions, please do not hesitate to contact us for more information. 

• The hotel room must be paid at the time of arrival; in case you want to extend your stay, you must inform reception (subject to availability). The reception will issue a payment receipt. If you need an invoice, please request it before leaving. 
• Room check-in time is from 3:00 pm
  Check-out time is 12:00 pm
  All Departures after 12:00 pm will be considered as late departure and permiteed an extra night will be charged.
• The room features an electronic safe for your valuables. But the hotel is not responsible for any loss of your valuables. 
• The electricity in your room is 110 to 120 volts; it is prohibited to use equipment other than this type of connection and overload the lines. 
• This hotel has civil liability insurance in compliance with the provisions of the Official Mexican Standard NOM-07-TUR-2002. 
• Damage caused by guests to the building, furniture and decorations will be billed to their account. 
• The services of the spa, medical care and childcare services are provided by a third party and will have an additional cost. 
• No pets are allowed in the rooms. 
• Scandals are prohibited on the premises of the hotel. 7
• Rooms can only be used by guests who are duly registered.
• Hotel Guest are not permitted to have visitors in their room.
• It is prohibited to hang your clothes on the doors, windows and railings of the balconies. 
• It is prohibited to have glass containers in the swimming pools. 
• It is prohibited to consume food and beverages in the areas of the pools, restaurant and bar that were not purchased in our restaurants or boutiques.  
• It is prohibited to take towels from the rooms. There is a beachfront area that provides this service from 10:00 a.m. to 6:00 p.m. 
• Please be advised that the hotel is 100% smoke-free. According to the NO SMOKING LAW, it is strictly forbidden to smoke on the premises. 
• The hotel reserves the right to refuse admission to visitors in the rooms. 
• For your safety and protection, keep the door and windows locked when leaving your room. When you are inside, identify all persons before letting them into your room.