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Privacy Policy

Dear Customer,

In terms of the provisions of the Federal Law on the Protection of Personal Data held by Individuals "the Law" and the Regulations to the Law, the "Regulations" "HOTELS LOS ARCOS DE OCCIDENTE" SOCIEDAD ANÓNIMA DE CAPITAL VARIABLE, domiciled at Property marked with the number 380 of the street OlasAltas, Colonia Emiliano Zapata in the City of Puerto Vallarta, Jalisco. Zip Code 48380, informs you that all personal data collected by "HOTELS LOS ARCOS DE OCCIDENTE" (Including name, age, sex, nationality, private address, billing information, credit card and / or debit card number and / Or promotions, telephones, e-mail, lodging preferences, special requirements, etc.) 
will be used as appropriate with the following purposes: 
 

  • Reception and registration of guests. 
  • Provision of hosting services. 
  • Provision of restaurant services. 
  • Provision of banquet services. 
  • Provision of event organization services. 
  • Provision of tourist and commercial services in general. 
  • Billing. 

 
Realization of credit and / or debit card charges by Services provided to you "HOTELS LOS ARCOS DE WEST." 
 
Evaluations and surveys of quality and satisfaction of services. 
 
Sending of promotional information, either in documentary form or 
 
Related to the products and services offered by "HOTELS LOS ARCOS DE OCCIDENTE." 
 
In general for the provision of services offered by "HOTELS LOS ARCOS DE OCCIDENTE "and its affiliated companies and / or subsidiaries. 
 
Your personal data collected by "HOTELS LOS ARCOS DE OCCIDENTE." They shall be duly protected in accordance with the security, administrative, technical and physical provisions established in the Law and the Regulations to protect said personal data against damage, loss, alteration, destruction or its unauthorized use, access or disclosure and shall be treated under the Principle of lawfulness, consent, information, quality, purpose, loyalty, proportionality, security and confessionality provided for in said Law and the Regulations. 
 
"HOTELS LOS ARCOS DE OCCIDENTE" makes you aware that your personal data is collected by "HOTELES LOS ARCOS. 
 
Notice of Privacy 
 
OF OCCIDENT "may be transferred to entities of the same interest group of the company or those with which it has entered into hotel operation contracts, franchise or similar and / or third parties, national or foreign, solely for the purpose of fulfilling the purposes For which such personal data have been provided. 
 
Likewise, "HOTELS LOS ARCOS DE OCCIDENTE" informs you that, in terms of the provisions of article 28 of the Law, you have the right to access, rectify, cancel or oppose your personal data for which it is necessary to send a request. With respect to the personal data that belong to him in terms of the provisions of articles 29 and 31 of the Law, addressed to our Department of Personal Data Protection, located on the property marked with number 380 of Olas Altas street, Colonia Emiliano Zapata in the City of Puerto Vallarta, Jalisco. Zip Code 48380 with attention to the Person in charge of the Protection of Personal Data, call the phone 013222267100 or send an email todata avisodeprivacidad@casadonasusana.com. Likewise, you may revoke your consent for the processing of your personal data by sending a request for it through the means set forth in this paragraph. 
 
This Privacy Notice may be modified at any time by "HOTELS LOS ARCOS DE OCCIDENTE" and the modifications. 
In the event that "HOTELS LOS ARCOS DE OCCIDENTE" does not receive your express opposition to your personal data being treated in the form and terms described above, it will be understood that you have given your tacit consent for it. 
 
SINCERELY, 
HOTELS LOS ARCOS DE OCCIDENTE" SOCIEDAD ANÓNIMA DE CAPITAL VARIABLE